Return and Refund Policy

At Rucchi Luxe Studio, we strive to provide our customers with the best shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1. Returns

We accept returns under the following conditions:

• A return request must be made within 2 days of receiving the product.
• The item must be unused, in its original packaging, and in the same condition as when received.
• Certain items, such as personalized products, intimate wear, beauty products, and sale items, are non-returnable.
• To initiate a return, please email us at rucchimishhra@gmail.com with your order details.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund:

• If approved, the refund will be processed to your original payment method within 7 business days.
• Shipping charges are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong or defective item).
• If your refund is delayed, please check with your bank or payment provider before contacting us.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, email us at rucchimishhra@gmail.com with the details.

4. Order Cancellations

• Orders can be canceled within 24 hours of purchase if they have not been shipped.
• If the order has already been dispatched, you must follow the return process.

5. Contact Us

For any return or refund-related inquiries, please contact:
📧 Email: rucchimishhra@gmail.com

We appreciate your trust in Rucchi Luxe Studio and are committed to ensuring customer satisfaction!